Delivery and Returns

1. ORDER CANCELLATION You can cancel your orders that have not yet been shipped (no tracking number generated) on the same day you placed the order by sending an e-mail to info@olios.com.tr or by contacting us at 0532 410 57 96. Once your cancellation request has been processed, the amount you paid will be refunded to the payment method you used during the order within 14 (fourteen) days.

2. RETURN CONDITIONS AND EXCEPTION TO THE RIGHT OF WITHDRAWAL (Important Warning for Food Products) Since the products you purchase through olios.com.tr are foodstuffs, in accordance with sub-paragraph (c) of Article 15 titled "Exceptions to the Right of Withdrawal" of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts; the right of withdrawal (unconditional return) cannot be exercised for contracts concerning the delivery of goods that are perishable or whose expiration date may pass. Due to this legal obligation and the hygienic/consumption sensitivity of our products, arbitrary returns or exchanges cannot be made for food products delivered to you in sound and complete condition.

3. RETURN OF DEFECTIVE, DAMAGED OR WRONG PRODUCT The quality and freshness of our products are under Olios guarantee. In case of any problem arising from the shipping process, packaging or production, your grievance will be promptly resolved. For this, we kindly ask you to follow the steps below:

- Shipping Damage: When receiving your order from the cargo officer, please make sure to check for any damage such as tearing, crushing, leaking, or wetting on the outer package. If you detect any damage, do not accept the package and have the cargo officer prepare a "Damage Assessment Report" and notify us on the same day.

- Spoiled, Defective or Wrong Product: If you notice that the packaging of the product you received was previously opened, that the product is spoiled, or that a different product was sent than what you ordered, take photos of the product and the problem and send them to info@olios.com.tr or our WhatsApp support line within 2 (two) days from the delivery date at the latest.

- If your request is found justified as a result of the examination, a new product will be sent to you free of charge according to your preference, or the order amount will be refunded to you.

4. RETURN PROCESS AND REFUND When your notification of a defective/damaged product is approved, the product amount subject to the return will be refunded to the credit card or bank account you used for payment within 14 (fourteen) days following the return approval notification. The time it takes for the refund to appear in your bank accounts/credit card may vary depending on your bank's processing times (approximately 2-7 business days).

5. CONTACT INFORMATION For all your questions, cancellation, and return requests, you can reach us through the following communication channels:

Trade Name: Semih Gedik
Address: Meydan Mah. Gürbüzler Sk. No:21 İç Kapı No: 4 Kumluca / Antalya
Phone: 0532 410 57 96
E-mail: info@olios.com.tr